FAQs
What happens if the Alarm activates?
• If you have signed up for monitoring the monitoring station will call and ask for your password. If you do not answer they will call the second number given. If they cannot get an answer from the keyholder or the second keyholder then the authorities will be called
• To disarm the system after the alarm has gone off just use the alarm.com app, enter the user code on the IQ panel or enter the user code on your keypad
Where are the best places to place my cameras?
How do i reset my password?
click login help
enter your username in the forgot password tab
press submit
A password reset link will be sent to your email you set your account up with. You need to be verified by a security question
Do I need to update my Alarm?
Can my panel connect to Alexa?
To use Alexa to make changes to your security system start by saying “Alexa open alarm.com”
PHRASES RECOGNISED BY ALEXA:
ARMING AND DISARMING
“Set security system to arm stay”
“Set security system to arm away”
“Disarm security system”
“is my security system disarmed?”
“what is the current status of my security system?”
Alexa will ask for a pin code for some commands, this is the 4-digit pin you set up when linking the accounts
SMART DEVICES
SMART BULBS AND SMART PLUGS
“Turn on
“Turn off
“Set
“Turn on
“Turn off
How do I upgrade my system and get add ons?
What do I do if my system develops a fault?
How do I access knowledge Base on alarm.com?
Does the Panel need to be plugged in?
Yes the panel needs to be plugged in, however in the event of a powercut the panel has a back up battery which can last up to 24 hours. Once power is restored the systems switches back to mains power and recharges back up battery
call us
0330 0240 203